منابع مشابه
Factors Affecting E-Service Satisfaction
User satisfaction is an important predictor of online consumer behavior and the success of a web-based system. If customers are satisfied with the services received through the online system, it is likely they will keep using the system. To examine factors affecting user satisfaction with e-services, a questionnaire was distributed to a random sample of (615) students out of (5918) at Petra Uni...
متن کاملInfluential Factors of E-Retail Service Quality Affecting E-Satisfaction
The expeditious development of technology and internet has diverted company direction to retain customer e-satisfaction. Customer satisfaction is becoming an area of great interest for companies and customer satisfaction has a direct impact on the profitability of a company. With regard to customer satisfaction’s importance, we investigate the impact of service quality dimensions on customer sa...
متن کاملAn empirical study of factors affecting e-service satisfaction
E-service is the integration of business processes, policies, procedures, tools, technologies, and human efforts to facilitate both assisted and unassisted customer services in using the Internet and other networks. To examine factors affecting user satisfaction with e-services, a survey was conducted using a questionnaire. The questionnaire was based partially on existing studies, and was vali...
متن کاملThe Identifying, Evaluating and Prioritizing the Factors Affecting Customers’ Satisfaction with E-service Centers of Iran's Police
The present research is classified as an applied one employing a descriptive survey design to describe the status quo of the factors affecting customers’ satisfaction with the E-service centers of Iran’s police, known as 10 + police centers. The research population involves all the costumers of the 10+ police centers, among which 420 individuals were chosen through simple random sampling techni...
متن کاملIdentifying the Factors Affecting on Service Quality & Passenger Satisfaction in Commuter Train Services
This paper addresses identifying the factors affecting the service quality in commuter trains services and passenger satisfaction. To this end, the Service Quality Management Framework (SERVQUAL model) with five dimensions of service quality including reliability, assurance, tangibility, empathy, and responsiveness, have been used to assess the passengers' needs. In this study, the criteria of ...
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ژورنال
عنوان ژورنال: Communications of the IBIMA
سال: 2011
ISSN: 1943-7765
DOI: 10.5171/2011.547937